▶ US orders: We ship to US with USPS Tracking Numbers. trackable on usps.com Transit time is about 5-10 business days. This does NOT include production time.
- Standard Mail :5-10 business days / $6 / Free Shipping over $79
▶ US orders: EXPRESS MAIL / EMS via Korea Post ** Recipient’s PHONE NUMBER REQUIRED. trackable on usps.com Signature Confirmation Priority Shipping takes about 3-6 days and the shipping cost is $32.
▶ Non-US orders: STANDARD MAIL Korea Post / International Registered Mail /Delivery or Signature Confirmation Transit time is about 10-20 days.This does NOT include production time. Occasionally packages can be SUBSTANTIALLY DELAYED, up to 45 days, but the usual transit time is 10-20 days. Also, some country may take up to 6-8 weeks due to strict custom inspection. (ex. Italy, South America, Russia and Eastern Europe, etc.)
▶ Non-US orders: EXPRESS MAIL ** Recipient’s PHONE NUMBER REQUIRED. You will have the option to choose your shipping method in the drop-down menu when you check out. Transit time is about 3-6 days and you can check the shipping rate at checkout. **Middle East, Italy, Russia, South America Customers: CONTACT US! :)
If for any reason you are not 100% satisfied with your purchase within 30 days of receipt, you may return any unused merchandise that has not been engraved or customized for a refund, credit or exchange (minus shipping & handling). However, please contact us in 3 days when you got the package if you'd like to get a refund or exchange. Merchandise returned must be in its original condition and credit is subject to merchandise being reviewed by our Quality Assurance Specialists. Merchandise that is damaged or altered in any way by a Jeweler other than us cannot be returned. A merchandise credit will be issued if merchandise received as a gift is returned by the recipient. Items that have been personalized cannot be returned
For all returns, please contact us on firstname.lastname@example.org. Our Customer Service representatives determine the eligibility for refunds and exchanges once customers have contacted us and explained their reasons for return. Returning packages without prior approval from Customer Service will be halted or delayed.